Help (FAQs)

How do I know my order has been confirmed?

Once your payment has been successfully made, your order is processed immediately. pintoogarments.com will send a confirmation mail for your order, to the email address associated with your pintoogarments.com account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.

How can I view my order?

Orders can be viewed by logging into your account on our website. Alternatively, you can click the 'My Account' link at the top of every page for checking your order. You can also track your order status by clicking on “Track your order” link at the top right of the page.

What do the different order statuses mean?

Processing: We have received authorization from the payment gateway and are processing your order.

Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.

Complete: Your order has been delivered at your specified delivery location.

Cancelled: The order was canceled.

What is the estimated delivery time?

Most customer orders are processed within one business day. Orders may take up to 2 to 4 business days to deliver.

What are the payment options available?

PintooGarments.com offers multiple payment methods to make payment for your order: Debit Card, Credit Card (Visa, Master Card, American Express & Diners) and Net Banking.

How secured are the payments made on the website?

The payments are routed through our trusted payment gateway which uses SSL encryption technology to protect your confidential information.

What are the delivery charges?

Currently, pintoogarments.com offers FREE SHIPPING for orders above INR 2000. For orders below INR 2000, shipping/delivery charges will apply proportionate to the monetary amount of the order placed.  Minimum shipping charge is INR 50.

Does pintoogarments.com deliver overseas?

Sorry, currently pintoogarments.com delivers orders only in India.

I am asked by Courier Company to pay Octroi. What should I do?

Nagpur, Sangli, Dombivili, Nasik, Mumbai, Pimpri & Chinchwardi, Kothrud (Pune), Ahmednagar, Pune, Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. Pintoogarments.com is not responsible for any octroi payments.

I want to buy school uniform but I am not sure what is the prescribed school uniform for my school. What should I do?

We have compiled a detailed list of uniform for all schools which will aid you in your purchase. You can check out the list of your school from "Uniform Details" on the red panel at the bottom of every page.

If you could not find what you needed, you can email us at customercare@pintoogarments.com or call us on +91 8511646861 (Monday to Saturday between 11:00am and 6:00pm IST)

We will be happy to be of your assistance.