Pintoo Garments has put in place a no-hassle process to ensure that you can buy from us in confidence and return the item if it has size issues, the item is faulty or not what you ordered.
For products shipped by us
Should you wish to return a product, we will gladly accept the return of packages within seven (07) days from the receipt of the product. We are happy to accept returns provided the products are returned unused, with the original tag and in the same condition as you have received it.
You can ship the returns to our address; the shipping charges will be borne by you. Once your return is received by us, you will receive a Promo Code* of the monetary value of product/s that you return which you can use during your next online purchase.
Alternatively, you can personally visit our store at C.G. Road and make the return. In this case, you will be issued a credit note for the monetary value of the product/s which you can use for future purchase at the C.G. Road store.
*A Promo Code is like a discount voucher. You can redeem it at checkout while making the online purchase.
For products that are not yet shipped
You may cancel an order within 6 hours of your purchase. You must cancel your order by writing to us at firstname.lastname@example.org with your Order reference number in the subject line of the email. Once we receive a cancellation notice and if the order has not been packaged / shipped by us, we shall cancel the order and refund the entire amount. For orders already shipped the policy stated above will be applied.
We want your shopping experience to be top-notch and to your utmost satisfaction. In case of any questions or concerns please feel free to mail us at email@example.com or call us on +91 8511646861 (Monday to Saturday between 11:00am to 6:00pm IST) and we will do our best to ensure you have a safe, enjoyable and hassle-free shopping experience.